Notify Jira stakeholders when a customer is affected
Make a customer impact visible to the people following the related Jira issue with a concise notification.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Notification for Issue
Sends a customized email notification for a jira issue.
Why this helps
Urgent customer impact can be known in CRM while the Jira issue watchers have no clear update to act on.
- Bring supplied customer impact details to the Jira issue audience.
- Send a customized notification tied to the relevant issue.
- Reduce the delay between learning about an impact and informing stakeholders.
Setup
Build it in a few focused steps.
- 1Connect Agile CRM and Jira once in the Notis portal.
- 2Create an automation named Customer impact notification and describe when stakeholders should be notified.
- 3Choose a webhook trigger and send the Jira issue reference and customer impact summary to its endpoint.
- 4Choose a report channel, then test with one real impact handoff.
Questions about this workflow
Does the notification create or update an issue?
No. It sends a customized notification for an existing Jira issue.
What should the request contain?
Include the issue reference, customer impact, and the notification details needed by the action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agile CRM to Jira. A trigger fires from one place; an action lands in another.
Agile CRM triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Agile CRM and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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