Make customer support issues easier to triage
Apply the issue labels that matter when a CRM support handoff is ready for engineering.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add labels to an issue
Adds labels (provided in the request body) to a repository issue; labels that do not already exist are created.
Why this helps
Customer-facing issues can be hard to spot when they reach GitHub without useful triage labels.
- Add requested labels to an existing issue from an incoming request.
- Make customer-related work easier to identify in GitHub.
- Avoid manually reopening the issue to apply triage labels.
Setup
Build it in a few focused steps.
- 1Connect Agile CRM and GitHub once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language.
- 3In one instruction, ask Notis to add the provided labels to the supplied GitHub issue when a support handoff is ready.
- 4Choose the notis_webhook trigger and where run reports should go.
- 5Test with one real handoff and an existing issue.
Questions about this workflow
Will this create missing labels?
GitHub's action creates labels that do not already exist when they are provided in the request body.
Does Agile CRM send the webhook automatically?
No Agile CRM trigger event is listed for this package. An HTTP request to the Notis webhook starts the workflow.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agile CRM to GitHub. A trigger fires from one place; an action lands in another.
Agile CRM triggers
GitHub actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Accept a repository invitation
Accepts a pending repository invitation that has been issued to the authenticated user.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List repositories starred by the authenticated user
Deprecated: lists repositories starred by the authenticated user, including star creation timestamps; use 'list repositories starred by the authenticated user' instead.
List stargazers
Deprecated: lists users who have starred a repository; use `list stargazers` instead.
Star a repository for the authenticated user
Deprecated: stars a repository for the authenticated user; use `star a repository for the authenticated user` instead.
Add email for auth user
Adds one or more email addresses (which will be initially unverified) to the authenticated user's github account; use this to associate new emails, noting an email verified for another account will error, while an existing email for the current user is accepted.
Add app access restrictions
Replaces github app access restrictions for an existing protected branch; requires a json array of app slugs in the request body, where apps must be installed and have 'contents' write permissions.
Add a repository collaborator
Adds a github user as a repository collaborator, or updates their permission if already a collaborator; `permission` applies to organization-owned repositories (personal ones default to 'push' and ignore this field), and an invitation may be created or permissions updated directly.
Add a repository to an app installation
Adds a repository to a github app installation, granting the app access; requires authenticated user to have admin rights for the repository and access to the installation.
Connect any two apps with Notis in the middle.
Agile CRM and GitHub, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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