Handle subscription change requests with Stripe
Keep subscription changes moving by turning clear requests into updates and bringing unclear billing implications back to you.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Update Subscription
Updates an existing, non-canceled stripe subscription by its id, ensuring all referenced entity ids (e.g., prices, coupons) are valid and automatic tax liability is correctly specified if enabled.
Why this helps
Subscription changes can be hard to track across threads, and a missed request creates avoidable customer follow-up.
- Act on clearly identified subscription change requests.
- Use only the change details the requester explicitly provides.
- Flag unclear customer identity, requested terms, or billing impact for review.
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and Stripe once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language.
- 3In one instruction, ask Notis to update a subscription only when its Stripe ID, authorized request, and exact supported change are clear, and flag any billing implications that need review.
- 4Pick Agent Mail's New Email Received trigger and choose where run reports go.
- 5Test with one real subscription change request and verify the resulting subscription.
Questions about this workflow
Can it act on a vague request to change a plan?
No. The workflow should ask for clarification when the requested change or subscription cannot be identified clearly.
What about automatic tax or billing impact?
Ask Notis to flag relevant billing details for review when the request does not specify how those should be handled.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Stripe. A trigger fires from one place; an action lands in another.
Agent mail triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
New Email Received
Trigger for new emails in an AgentMail inbox
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Agent mail and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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