Make email escalations visible to Jira stakeholders
When an important issue is escalated in email, send a notification tied to the relevant Jira issue so stakeholders can respond sooner.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Send Notification for Issue
Sends a customized email notification for a jira issue.
Why this helps
Urgent changes can sit unnoticed in one inbox while the people responsible for the Jira issue are elsewhere.
- Bring explicit escalations to the issue's attention.
- Help the right people see urgent context.
- Reduce inbox monitoring overhead.
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and Jira once in the Notis portal.
- 2Create an automation and define what qualifies as an escalation.
- 3Ask Notis to send a customized Jira notification for a clearly referenced issue when a new email explicitly signals an escalation, including a concise explanation.
- 4Pick New Email Received as the trigger and select a report destination.
- 5Test with one real escalation example and a known issue.
Questions about this workflow
Will this notify someone for every urgent-sounding email?
Define the escalation signals you want and instruct Notis to skip messages that do not clearly meet them.
Can the notification include the email context?
Yes. Ask Notis to include a concise summary of the relevant details available in the message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Jira. A trigger fires from one place; an action lands in another.
Agent mail triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New Email Received
Trigger for new emails in an AgentMail inbox
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Agent mail and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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