Update Jira ticket details from new email
When an incoming message clarifies an existing request, use it to refresh the Jira issue details your team relies on.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Edit Issue
Updates an existing jira issue with field values and operations. supports direct field parameters (summary, description, assignee, priority, etc.) that are merged with the fields parameter. direct parameters take precedence.
Why this helps
Ticket descriptions fall behind when clarifications arrive in email and no one has time to update Jira.
- Keep issue details aligned with new information.
- Spend less time editing tickets by hand.
- Capture clarifications before they are forgotten.
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and Jira once in the Notis portal.
- 2Create an automation and describe the intended result.
- 3Ask Notis to find a clearly referenced Jira issue and update only the relevant issue details using the new email information.
- 4Pick New Email Received as the trigger and choose where run reports go.
- 5Test with one real clarification email and a known ticket.
Questions about this workflow
Can this update only specific details?
Yes. State which details Notis should update and which should be left alone in your instruction.
What if the email does not identify an issue clearly?
Instruct Notis to avoid guessing and report that it could not find a reliable match.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Jira. A trigger fires from one place; an action lands in another.
Agent mail triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New Email Received
Trigger for new emails in an AgentMail inbox
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Agent mail and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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