Move Jira work forward from email
A clear customer confirmation or review decision can be enough to move work forward. Let Notis apply the matching Jira transition when the signal is explicit.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Transition Issue
Transitions a jira issue to a different workflow state, with support for transition name lookup and user assignment by email.
Why this helps
A ticket can stay in the wrong workflow state after a decision arrives in an inbox.
- Reflect clear decisions in the ticket workflow.
- Reduce manual status changes after email follow-up.
- Keep the team view closer to reality.
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and Jira once in the Notis portal.
- 2Create an automation and explain which email signals justify a transition.
- 3Ask Notis to transition a clearly referenced issue only when the email explicitly confirms the defined next step, and to report ambiguous cases.
- 4Pick New Email Received as the trigger and choose a report channel.
- 5Test with one real email and a ticket with an available transition.
Questions about this workflow
Can this move any ticket to any status?
The Jira action uses available workflow transitions for the issue. Tell Notis the intended transition and have it report when that transition is unavailable.
How can I avoid accidental transitions?
Define a clear confirmation signal and instruct Notis to skip uncertain messages.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Jira. A trigger fires from one place; an action lands in another.
Agent mail triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New Email Received
Trigger for new emails in an AgentMail inbox
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Agent mail and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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