Keep email updates with the Jira issue
When a new message updates work already tracked in Jira, add the useful context to the ticket instead of leaving it isolated in the inbox.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Why this helps
Important customer or stakeholder updates can stay in email while the Jira ticket goes stale.
- Keep new information close to the tracked work.
- Reduce manual status and context updates.
- Make ticket history easier to follow.
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and Jira once in the Notis portal.
- 2Create an automation and explain the result you want in one instruction.
- 3Ask Notis to identify the relevant existing Jira issue and add a concise comment with the new email context.
- 4Pick New Email Received as the trigger and choose a report destination.
- 5Test with one real email that refers to a known issue.
Questions about this workflow
How does Notis know which issue to update?
Tell Notis what identifying details to look for, such as a Jira key in the email or a clear issue reference. If there is no reliable match, tell it to report that instead of guessing.
Will the comment preserve the full email?
Specify whether you want a concise summary, selected details, or the message text. Notis uses the information available from the trigger.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Jira. A trigger fires from one place; an action lands in another.
Agent mail triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New Email Received
Trigger for new emails in an AgentMail inbox
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Agent mail and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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