Route email ownership requests to Jira
When an email clearly names an owner for tracked work, have Notis assign the matching Jira issue and keep the request from sitting unowned.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Why this helps
Ownership changes arrive in email and the Jira ticket can remain assigned to the wrong person or nobody.
- Apply clear ownership requests promptly.
- Reduce manual ticket routing.
- Keep responsibility visible in Jira.
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and Jira once in the Notis portal.
- 2Create an automation and describe the ownership outcome in plain language.
- 3Ask Notis to assign a clearly referenced Jira issue to the Jira user explicitly named in the email, and to report ambiguous names.
- 4Pick New Email Received as the trigger and choose a report channel.
- 5Test with one real email naming an owner.
Questions about this workflow
Can Notis assign based on a name in the message?
Instruct Notis to resolve the requested person to a Jira user and to report cases where the match is ambiguous.
Will this create an issue if there is no existing one?
This workflow is for assigning an existing Jira issue. If the email does not identify one clearly, instruct Notis to report it for review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Jira. A trigger fires from one place; an action lands in another.
Agent mail triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New Email Received
Trigger for new emails in an AgentMail inbox
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Agent mail and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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