Give customer feedback a searchable home
Keep customer observations out of the inbox and in a Drive document you can revisit when making product decisions.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Why this helps
Useful customer feedback gets scattered across threads and is difficult to compare later.
- Preserve feedback with its date and source context.
- Review recurring themes without rereading entire threads.
- Keep product observations available for planning.
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Google Drive once in the Notis portal.
- 2Create an automation using Automations, New Automation.
- 3Ask Notis to identify substantive customer feedback in each new email and append a dated note with the customer's wording and a brief theme to a Drive feedback log.
- 4Choose New Email Received as the trigger and select a report destination.
- 5Test with one real feedback email and review the note.
Questions about this workflow
Can it preserve the customer's original words?
Yes. Include an instruction to quote the relevant feedback accurately and keep the summary separate.
Can it classify feedback into themes?
Ask Notis to suggest a brief theme based on the email, while preserving the original feedback for context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Google Drive. A trigger fires from one place; an action lands in another.
Agent mail triggers
Google Drive actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add file sharing preference
Modifies sharing permissions for an existing google drive file, granting a specified role to a user, group, domain, or 'anyone'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Copy file
Duplicates an existing file in google drive, identified by its `file id`.
New Email Received
Trigger for new emails in an AgentMail inbox
Create Comment
Tool to create a comment on a file. use when you need to add a new comment to a specific file in google drive.
Create Shared Drive
Tool to create a new shared drive. use when you need to programmatically create a new shared drive for collaboration or storage.
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Create Reply
Tool to create a reply to a comment in google drive. use when you need to respond to an existing comment on a file.
Connect any two apps with Notis in the middle.
Agent mail and Google Drive, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Google Drive.