Bring externally flagged email escalations into Discord
When another tool marks an email for attention, use a webhook to put the supplied issue and requested action in your team channel.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Post message to channel
Sends a message to a specified discord channel (text, embeds, stickers, components, attachments); requires `send messages` permission and one of `content`, `embeds`, `sticker ids`, or `attachments`.
Why this helps
Escalations from other systems can be missed when they do not reach the team's usual channel.
- Bring escalations from an external system into Discord.
- Include the context and next step supplied with the request.
- Reduce manual handoffs between tools.
Setup
Build it in a few focused steps.
- 1Connect Discordbot once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to post the escalation summary, source context, and requested next step supplied in the incoming HTTP request to Discord.
- 4Choose a Notis webhook as the trigger and select where run reports should go.
- 5Send one real example request and review the Discord post.
Questions about this workflow
What starts this workflow?
An HTTP request to its Notis webhook starts the automation. An external system must send the escalation details.
Does this read the Agent mail inbox?
No. This webhook workflow uses the information supplied in the request. Use the Agent mail event trigger for new inbox messages.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Discordbot. A trigger fires from one place; an action lands in another.
Agent mail triggers
Discordbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add recipient to group channel
Adds a user to a discord group direct message (dm) channel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update guild member information
Adds a user (who is not already a member) to a guild using their `access token` (which must have `guilds.join` scope), optionally setting nickname, roles, mute/deaf status, or flags.
New Email Received
Trigger for new emails in an AgentMail inbox
Assign role to guild member
Assigns a role to a guild member, provided the bot has 'manage roles' permission in the guild and the role to be assigned is hierarchically lower than the bot's highest role.
Add reaction to message
Adds an emoji reaction from the authenticated user/bot to a specific message in a discord channel; does not return information about existing reactions.
Add or update thread member
Adds a user to a specific, unarchived thread; the user must have access to the thread's parent channel, and for private threads, the bot must already be a member.
Modify guild ban settings
Permanently bans a user from a discord guild, optionally deleting their recent messages (specify deletion period in seconds or days, not both).
Bulk ban users in guild with message deletion option
Bans up to 200 users from a discord guild, optionally deleting their recent messages; the bot must have 'ban members' permission in the guild, and this action is irreversible.
Bulk delete messages in channel
Atomically bulk deletes messages in a discord channel for moderation or maintenance; deletion may not be instantaneous and messages are unrecoverable.
Connect any two apps with Notis in the middle.
Agent mail and Discordbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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