Give each incident email a focused team thread
Keep incident discussion together by opening a Discord thread with a clear name and the relevant email summary.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Create new thread in channel
Creates a new thread in a text or announcement discord channel; requires a 'name' and optionally other details (e.g., 'auto archive duration', an initial 'message') in the request body.
Why this helps
Incident updates scattered across a busy channel are hard to follow under pressure.
- Give incident discussion a dedicated place.
- Keep the channel itself less cluttered.
- Name the thread with the incident topic from the email.
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Discordbot once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to recognize incident emails and create a Discord thread named for the issue, including a brief summary in the initial message if supported by the action.
- 4Choose New Email Received as the trigger and select where run reports should go.
- 5Test with one real incident email and review the thread.
Questions about this workflow
Does this create a new thread for every email?
It can be instructed to create threads for incident emails. If you need related emails grouped into an existing thread, provide that routing context in the instruction.
What permissions are needed?
The Discordbot needs permission to create threads in the selected channel.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Discordbot. A trigger fires from one place; an action lands in another.
Agent mail triggers
Discordbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add recipient to group channel
Adds a user to a discord group direct message (dm) channel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update guild member information
Adds a user (who is not already a member) to a guild using their `access token` (which must have `guilds.join` scope), optionally setting nickname, roles, mute/deaf status, or flags.
New Email Received
Trigger for new emails in an AgentMail inbox
Assign role to guild member
Assigns a role to a guild member, provided the bot has 'manage roles' permission in the guild and the role to be assigned is hierarchically lower than the bot's highest role.
Add reaction to message
Adds an emoji reaction from the authenticated user/bot to a specific message in a discord channel; does not return information about existing reactions.
Add or update thread member
Adds a user to a specific, unarchived thread; the user must have access to the thread's parent channel, and for private threads, the bot must already be a member.
Modify guild ban settings
Permanently bans a user from a discord guild, optionally deleting their recent messages (specify deletion period in seconds or days, not both).
Bulk ban users in guild with message deletion option
Bans up to 200 users from a discord guild, optionally deleting their recent messages; the bot must have 'ban members' permission in the guild, and this action is irreversible.
Bulk delete messages in channel
Atomically bulk deletes messages in a discord channel for moderation or maintenance; deletion may not be instantaneous and messages are unrecoverable.
Connect any two apps with Notis in the middle.
Agent mail and Discordbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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