Make repeated questions easier to answer consistently
When people keep asking the same thing, give your team a shared prompt to agree on a clear answer.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Post message to channel
Sends a message to a specified discord channel (text, embeds, stickers, components, attachments); requires `send messages` permission and one of `content`, `embeds`, `sticker ids`, or `attachments`.
Why this helps
Repeated questions consume time when each person searches old email for the last response.
- Make recurring questions visible to the team.
- Include relevant context from the new message.
- Help teammates coordinate a consistent answer.
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Discordbot once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to identify questions that seem recurring and post the question with relevant context to Discord for the team to agree on an answer.
- 4Choose New Email Received as the trigger and select where run reports should go.
- 5Test with one real question email and review the summary.
Questions about this workflow
Can this compare against all previous emails?
The trigger provides a new email. If you need Notis to compare it with earlier answers, that history must be available to Notis or supplied in your instruction.
Will Notis send an answer to the sender?
No. This workflow posts the question internally for your team to review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Discordbot. A trigger fires from one place; an action lands in another.
Agent mail triggers
Discordbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add recipient to group channel
Adds a user to a discord group direct message (dm) channel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update guild member information
Adds a user (who is not already a member) to a guild using their `access token` (which must have `guilds.join` scope), optionally setting nickname, roles, mute/deaf status, or flags.
New Email Received
Trigger for new emails in an AgentMail inbox
Assign role to guild member
Assigns a role to a guild member, provided the bot has 'manage roles' permission in the guild and the role to be assigned is hierarchically lower than the bot's highest role.
Add reaction to message
Adds an emoji reaction from the authenticated user/bot to a specific message in a discord channel; does not return information about existing reactions.
Add or update thread member
Adds a user to a specific, unarchived thread; the user must have access to the thread's parent channel, and for private threads, the bot must already be a member.
Modify guild ban settings
Permanently bans a user from a discord guild, optionally deleting their recent messages (specify deletion period in seconds or days, not both).
Bulk ban users in guild with message deletion option
Bans up to 200 users from a discord guild, optionally deleting their recent messages; the bot must have 'ban members' permission in the guild, and this action is irreversible.
Bulk delete messages in channel
Atomically bulk deletes messages in a discord channel for moderation or maintenance; deletion may not be instantaneous and messages are unrecoverable.
Connect any two apps with Notis in the middle.
Agent mail and Discordbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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