Make customer email issues visible to your team
Get customer problems in front of the people who can help, with enough context to decide what happens next.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Post message to channel
Sends a message to a specified discord channel (text, embeds, stickers, components, attachments); requires `send messages` permission and one of `content`, `embeds`, `sticker ids`, or `attachments`.
Why this helps
Customer issues can be lost among newsletters, receipts, and routine messages.
- Separate issue reports from routine inbox traffic.
- Share the customer's problem and requested help in a compact post.
- Preserve the original email context for follow-up.
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Discordbot once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to recognize customer issue emails and post a short problem summary, any urgency stated by the sender, and the requested next step to Discord.
- 4Choose New Email Received as the trigger and select where run reports should go.
- 5Test with one real customer issue email and review the post.
Questions about this workflow
Can Notis decide how urgent an issue is?
Ask Notis to report urgency stated by the sender. If you want it to apply your own priority rules, include those rules in the instruction.
Does this close or reply to the customer email?
No. This workflow posts a triage note to Discord so your team can coordinate a response.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Discordbot. A trigger fires from one place; an action lands in another.
Agent mail triggers
Discordbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add recipient to group channel
Adds a user to a discord group direct message (dm) channel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update guild member information
Adds a user (who is not already a member) to a guild using their `access token` (which must have `guilds.join` scope), optionally setting nickname, roles, mute/deaf status, or flags.
New Email Received
Trigger for new emails in an AgentMail inbox
Assign role to guild member
Assigns a role to a guild member, provided the bot has 'manage roles' permission in the guild and the role to be assigned is hierarchically lower than the bot's highest role.
Add reaction to message
Adds an emoji reaction from the authenticated user/bot to a specific message in a discord channel; does not return information about existing reactions.
Add or update thread member
Adds a user to a specific, unarchived thread; the user must have access to the thread's parent channel, and for private threads, the bot must already be a member.
Modify guild ban settings
Permanently bans a user from a discord guild, optionally deleting their recent messages (specify deletion period in seconds or days, not both).
Bulk ban users in guild with message deletion option
Bans up to 200 users from a discord guild, optionally deleting their recent messages; the bot must have 'ban members' permission in the guild, and this action is irreversible.
Bulk delete messages in channel
Atomically bulk deletes messages in a discord channel for moderation or maintenance; deletion may not be instantaneous and messages are unrecoverable.
Connect any two apps with Notis in the middle.
Agent mail and Discordbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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