Honor survey unsubscribe requests from the inbox
If a customer emails asking to stop survey invitations, Notis can add them to Delighted's unsubscribe list so they do not receive future email surveys.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Unsubscribe Person
Tool to add a person to your unsubscribe list, preventing them from receiving any future surveys via email. Use when you need to permanently unsubscribe someone from all email surveys. This is functionally equivalent to the person clicking Unsubscribe within a survey.
Why this helps
Opt-out requests sent as ordinary replies can be hard to track, creating unnecessary manual steps and risk of missed preferences.
- Recognize survey opt-out requests in the inbox.
- Record the preference in Delighted for future email surveys.
- Reduce the chance that a clear request is left waiting.
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Delighted once in the Notis portal.
- 2Create an automation with a plain-language instruction for recognizing explicit survey opt-out requests.
- 3Choose the New Email Received trigger for Agent mail.
- 4Select a report channel and test with one real opt-out request email.
Questions about this workflow
What happens when someone is unsubscribed?
Delighted prevents that person from receiving future surveys via email.
Does this cancel already pending surveys too?
The listed unsubscribe action adds the person to the unsubscribe list. To remove all pending scheduled requests, use the separate Delete Pending Survey Requests action.
Should vague complaints trigger an unsubscribe?
Describe an explicit request to stop email surveys in your instruction, and test it with a representative email before relying on the automation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Delighted. A trigger fires from one place; an action lands in another.
Agent mail triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
New Email Received
Trigger for new emails in an AgentMail inbox
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
Connect any two apps with Notis in the middle.
Agent mail and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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