Put customer outage reports on the Datadog timeline
Keep customer impact visible alongside operational changes by recording relevant reports as events.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Create event
Creates a new event in datadog. events are useful for tracking deployments, outages, configuration changes, and other important occurrences.
Why this helps
Customer outage reports may be scattered in email while responders review Datadog timelines.
- Add customer impact context to the event timeline.
- Reduce missed or delayed event logging.
- Make outage follow-up easier to review.
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and Datadog once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis which outage reports qualify and to create a Datadog event with the relevant details in the email.
- 4Select New Email Received and choose where run reports should go.
- 5Test with one real outage report.
Questions about this workflow
Will it decide whether an outage is confirmed?
The instruction can describe qualifying reports. Notis can use available email content, but should not claim facts the message does not establish.
Can it include customer details?
It can use details available in the email. Keep the instruction limited to the operational context you want recorded.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Datadog. A trigger fires from one place; an action lands in another.
Agent mail triggers
Datadog actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Dashboard
Create a dashboard in datadog. dashboards provide customizable visualizations for monitoring your infrastructure, applications, and business metrics in a unified view.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create downtime
Creates a new downtime in datadog to suppress alerts during maintenance windows or planned outages. useful for preventing false alarms during deployments or maintenance.
New Email Received
Trigger for new emails in an AgentMail inbox
Create event
Creates a new event in datadog. events are useful for tracking deployments, outages, configuration changes, and other important occurrences.
Create monitor
Creates a new datadog monitor to track metrics, logs, or other data sources with configurable alerting thresholds and notifications.
Create SLO
Create a service level objective (slo) in datadog. slos help you define and track reliability targets for your services, enabling data-driven decisions about service quality and reliability investments.
Create Synthetic API Test
Create a synthetic api test in datadog. creates a new synthetic api test that continuously monitors api endpoints from multiple locations worldwide. useful for proactive monitoring of api uptime, performance, and functionality.
Create Webhook
Create a webhook in datadog. webhooks enable you to receive notifications from datadog monitors and alerts to external services and applications.
Delete Dashboard
Delete a dashboard in datadog. permanently removes a dashboard from your organization. this action cannot be undone. use with caution.
Connect any two apps with Notis in the middle.
Agent mail and Datadog, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Datadog.