Keep incoming support issues visible
When an issue arrives by email, Notis can capture the details your team needs and add them to a Databox dataset for review.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Push Data to Dataset (V1)
Tool to push data points to a Databox dataset using the v1 API. Use when you need to ingest data records into a specific dataset by providing the dataset ID and an array of records matching the dataset schema.
Why this helps
Support problems can disappear into inbox threads before anyone spots a repeated pattern.
- Record reported issues as they arrive
- Make repeated customer problems easier to review
- Spend less time transferring details from email
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and Databox once in the Notis portal.
- 2Create an automation in the portal or describe it to Notis in plain language.
- 3In one instruction, ask Notis to extract the issue details you need from new support emails and add them to your existing Databox dataset.
- 4Pick New Email Received as the trigger and choose where run reports should go.
- 5Test with one real support email and check the Databox record.
Questions about this workflow
Can Notis identify trends across these records?
Notis can analyze returned data when asked, but this workflow records new messages. Ask for analysis separately and provide any baseline or history that Databox does not contain.
What if a message is not a support issue?
Describe the messages to include in your instruction. Notis uses the email content to determine whether it matches.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Databox. A trigger fires from one place; an action lands in another.
Agent mail triggers
Databox actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Dataset
Tool to create a new dataset in Databox data source. Use when you need to initialize a dataset with a title, data source ID, and primary keys for unique record identification.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Data Source
Tool to create a new data source in Databox. Use when you need to create a logical container for datasets within a Databox account. Requires accountId, title, and timezone parameters.
New Email Received
Trigger for new emails in an AgentMail inbox
Delete Dataset
Tool to delete a dataset by ID in Databox. Use when you need to permanently remove a dataset. This operation is irreversible.
Delete Data Source
Tool to delete a data source by ID in Databox. Use when you need to permanently remove a data source. This operation is irreversible and will delete all associated datasets.
Get Dataset Ingestion Status
Tool to check the status of a specific data ingestion for a dataset. Use when you need to verify whether a data ingestion was successful by providing the dataset ID and ingestion ID returned from the initial POST request.
List Accounts
Tool to retrieve all Databox accounts accessible to the authenticated user. Use to identify account IDs required for subsequent API operations like data source creation.
Push Data to Dataset (V1)
Tool to push data points to a Databox dataset using the v1 API. Use when you need to ingest data records into a specific dataset by providing the dataset ID and an array of records matching the dataset schema.
Connect any two apps with Notis in the middle.
Agent mail and Databox, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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