Handle a profile suppression request from an inbound email
Turn a clear, verified deletion request into the corresponding Customer.io profile suppression action.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Why this helps
Profile removal requests can be easy to lose in the inbox, while delaying the action creates extra follow-up work.
- Bring a clear suppression request into an actionable workflow.
- Reduce the chance that a profile removal request is missed.
- Keep a run report for follow-up.
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and Customer.io once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3In one instruction, ask Notis to suppress only the clearly identified profile from an explicit, verified request, and report if identity or authorization is unclear.
- 4Pick the Agent Mail New Email Received trigger and choose where run reports should go.
- 5Test with one real example request and review the run report.
Questions about this workflow
What does suppression do?
The listed action is described as permanently deleting a customer's profile and preventing it from being re-added.
Will it act on any email that mentions deletion?
Your instruction should require a clear, verified request and an identifiable profile. The action is consequential, so missing identity or authorization should be reported for follow-up.
Can it restore a suppressed profile?
No restore action is listed here. This workflow covers suppression only.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Customerio. A trigger fires from one place; an action lands in another.
Agent mail triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
New Email Received
Trigger for new emails in an AgentMail inbox
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
Get Segment Details
Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
Get Segment Membership
Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Agent mail and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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