Build a support playbook from recurring issues
Make recurring support problems easier to recognize and resolve by documenting the pattern once.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Why this helps
Support teams repeatedly investigate the same issue because prior context stays buried in email.
- Make repeat issues easier to recognize.
- Preserve symptoms and resolution details from reports.
- Give the team a shared starting point for future cases.
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Confluence once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3In one instruction, ask Notis to create a playbook page when an email describes a recurring issue, using reported symptoms, known resolutions, and open questions.
- 4Pick Agent mail's New Email Received trigger and choose where run reports go.
- 5Test with one real support email.
Questions about this workflow
Can Notis tell whether an issue is recurring?
It can only compare against history that is available to it. If prior incidents are not supplied or accessible, ask it to flag possible repetition for human review.
Can it document an unconfirmed fix?
Ask Notis to distinguish confirmed resolutions from suggestions or unresolved steps.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Confluence. A trigger fires from one place; an action lands in another.
Agent mail triggers
Confluence actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Content Label
Tool to add labels to a piece of content. use after obtaining the content id to tag pages or blog posts with metadata labels.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Space by ID
Tool to retrieve a confluence space by its id. use when you need detailed metadata of a specific space.
New Email Received
Trigger for new emails in an AgentMail inbox
Create Blogpost
Tool to create a new confluence blog post. use when you need to publish content in a specific space.
Create Blogpost Property
Tool to create a property on a specified blog post. use when you need to add custom metadata to a blog post.
Create Whiteboard Property
Tool to create a new content property on a whiteboard. use when you need to attach custom metadata to a confluence whiteboard.
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Create Page Property
Tool to create a property on a confluence page. use when you need to add custom metadata or settings to a page.
Create Private Space
Tool to create a private confluence space. use when you need an isolated workspace viewable only by its creator.
Connect any two apps with Notis in the middle.
Agent mail and Confluence, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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