Keep customer feedback searchable in Confluence
Make customer insights easier to revisit by saving them where product decisions live.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Why this helps
Useful customer feedback gets buried in individual inboxes and is hard to compare later.
- Keep customer insights in a shared knowledge base.
- Preserve the problem and context behind each request.
- Make feedback easier to reference during product planning.
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Confluence once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3In one instruction, ask Notis to turn incoming customer feedback into a Confluence research page with the problem, request, and context.
- 4Pick Agent mail's New Email Received trigger and choose where run reports go.
- 5Test with one real feedback email.
Questions about this workflow
Will every incoming email become a page?
Describe which messages count as customer feedback in the automation instruction.
Can Notis add information that is not in the email?
Ask Notis to record only available details and flag missing context rather than inventing it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Confluence. A trigger fires from one place; an action lands in another.
Agent mail triggers
Confluence actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Content Label
Tool to add labels to a piece of content. use after obtaining the content id to tag pages or blog posts with metadata labels.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Space by ID
Tool to retrieve a confluence space by its id. use when you need detailed metadata of a specific space.
New Email Received
Trigger for new emails in an AgentMail inbox
Create Blogpost
Tool to create a new confluence blog post. use when you need to publish content in a specific space.
Create Blogpost Property
Tool to create a property on a specified blog post. use when you need to add custom metadata to a blog post.
Create Whiteboard Property
Tool to create a new content property on a whiteboard. use when you need to attach custom metadata to a confluence whiteboard.
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Create Page Property
Tool to create a property on a confluence page. use when you need to add custom metadata or settings to a page.
Create Private Space
Tool to create a private confluence space. use when you need an isolated workspace viewable only by its creator.
Connect any two apps with Notis in the middle.
Agent mail and Confluence, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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