Continue a Chatbotkit conversation from an email
Keep a conversation moving without switching between your inbox and chatbot tools. Forward the email context to the matching Chatbotkit conversation and get its reply.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Why this helps
Email follow-ups can sit unanswered when continuing the conversation means finding the right chatbot thread and switching tools.
- Continue the correct conversation using its ID from the email.
- Give the bot relevant email context in one request.
- Get the bot's reply without manually reopening Chatbotkit.
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Chatbotkit once in the Notis portal.
- 2Create an automation in the portal or tell Notis to create one, then name it and describe the outcome in one instruction.
- 3Pick Agent mail's New Email Received trigger and specify that the email must include an existing Chatbotkit conversation ID.
- 4Choose where run reports should go, then test with one real email that includes a conversation ID.
Questions about this workflow
Does the email need a Chatbotkit conversation ID?
Yes. The Complete Conversation action needs an existing conversation ID. Include it in the email so Notis can use the intended conversation.
What happens to the email content?
Describe in the automation prompt how Notis should use the email as context for the message sent to the conversation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Chatbotkit. A trigger fires from one place; an action lands in another.
Agent mail triggers
Chatbotkit actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Integration
Tool to create a new integration. use when you need to set up a support channel integration for a bot after collecting the integration details.
New Email Received
Trigger for new emails in an AgentMail inbox
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Tool to create a new skillset. use when you need to group multiple skills into a single reusable unit.
List Bots
Tool to retrieve a paginated list of all bots. use when you need to browse or manage multiple bots, and iterate pages via cursor.
List conversation messages
Tool to list messages in a conversation with pagination. use after obtaining a conversation id to fetch messages page by page.
List Conversations
Tool to retrieve a paginated list of conversations. use when you need to page through conversation history.
List Datasets
Tool to list datasets. use when you need to browse or paginate through available datasets.
List Integrations
Tool to retrieve a list of trigger integrations. use when you need to browse or manage configured trigger integrations and iterate pages via cursor.
Connect any two apps with Notis in the middle.
Agent mail and Chatbotkit, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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