Act on cancellation requests for unstarted audio
Route a clear cancellation email to the eligible Castingwords cancellation action, so an order that has not started does not keep waiting in the queue.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Cancel and Refund Audio File
Tool to cancel an ordered audio file and issue a refund if applicable. use when no transcription work has been done on the file (pre-processing, audio processing, error states).
Why this helps
Cancellation requests can be missed while an unstarted audio order remains active and eligible for a refund.
- Catch cancellation requests when they arrive.
- Cancel files in eligible pre-work states.
- Request a refund when applicable through the supported action.
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Castingwords once in the Notis portal.
- 2Create an automation in Automations, then choose New Automation and give it a name.
- 3Tell Notis to cancel and request a refund for the specified Castingwords audio file when a new email requests cancellation and the file is in an eligible no-work state.
- 4Pick the Agent mail New Email Received trigger and choose where run reports should go.
- 5Test with one real request for an eligible file and review the result.
Questions about this workflow
Can every order be cancelled?
No. Cancellation is for files where no transcription work has been done, such as pre-processing, audio processing, or error states. A refund applies if eligible.
What does the request email need to identify?
It should clearly identify the specific audio file to cancel.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Castingwords. A trigger fires from one place; an action lands in another.
Agent mail triggers
Castingwords actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel and Refund Audio File
Tool to cancel an ordered audio file and issue a refund if applicable. use when no transcription work has been done on the file (pre-processing, audio processing, error states).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Prepay Balance
Tool to retrieve the current prepay balance for the account. use when you need to check available funds before placing new transcription orders.
New Email Received
Trigger for new emails in an AgentMail inbox
Get registered webhook URL
Tool to retrieve the currently registered webhook url for account notifications. use when you need to verify your webhook setup.
Order Transcript
Tool to create a new transcription order for audio/video at a url. use when you have an accessible media url and need to initiate transcription.
Order Upgrades
Tool to order an upgrade for a specific audio file. use after transcription is complete to add items like timestamps or extra editing. example: 'order timestamps for file 12345'.
Register Webhook
Tool to register a webhook url to receive transcript completion notifications. use when you want castingwords to post transcript-complete events to your service endpoint.
List Available SKUs
Tool to retrieve list of available skus. use when you need to know available services and pricing before placing an order.
Test Webhook Call
Tool to request a test webhook call for a specific event type. use after registering a webhook url to ensure webhook notifications are functioning properly.
Connect any two apps with Notis in the middle.
Agent mail and Castingwords, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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