Keep email senders connected to Canny users
Use the sender information already in a new message to maintain a Canny user profile.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Why this helps
Feedback can lose useful attribution when the sender's profile is missing or out of date in Canny.
- Create or update a Canny user based on sender details.
- Reduce manual profile maintenance when new feedback arrives.
- Keep the email identity available for related feedback workflows.
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and Canny once in the Notis portal.
- 2Create an automation in the portal or tell Notis to create one in plain language.
- 3Ask Notis to create or update the Canny user from available sender details and avoid guessing missing information.
- 4Pick the Agent Mail New Email Received trigger and choose where run reports go.
- 5Test with one real message and review the user record.
Questions about this workflow
What if the sender name is missing?
Notis can use only the sender details provided by the message; instruct it to leave unavailable profile details unset.
Does this create a Canny post too?
No. This workflow creates or updates the user profile only.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Canny. A trigger fires from one place; an action lands in another.
Agent mail triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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New Email Received
Trigger for new emails in an AgentMail inbox
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Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
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Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Agent mail and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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