Route selected support feedback to Canny
Let your support system hand a useful product request to Canny through Notis.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Why this helps
Support systems and feedback boards often hold separate versions of the same customer request, adding manual transfer work.
- Start a feedback capture workflow from an HTTP request.
- Turn the supplied request into a readable Canny post.
- Reduce manual handoffs from support tools to product feedback.
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and Canny once in the Notis portal.
- 2Create an automation in the portal or tell Notis to create one in plain language.
- 3Describe how to use the support feedback details supplied with the request to create a concise Canny post.
- 4Pick a Notis webhook trigger and choose where run reports go.
- 5Send one real example request and review the created post.
Questions about this workflow
Does this workflow watch a support app directly?
No. The trigger is a Notis webhook started by an HTTP request from a system you connect or configure.
What if the request lacks enough detail?
Instruct Notis to use only supplied details and report missing information rather than inventing it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Canny. A trigger fires from one place; an action lands in another.
Agent mail triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
New Email Received
Trigger for new emails in an AgentMail inbox
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Agent mail and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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