Keep email context with its Canny post
Add the customer detail that helps your team understand an existing request.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Why this helps
When follow-up details stay in email, the Canny discussion can lack the context needed to act.
- Keep related customer context beside the original request.
- Cut down on manual inbox searching during feedback review.
- Make follow-up information easier for teammates to find.
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and Canny once in the Notis portal.
- 2Create an automation in the portal or tell Notis to create one in plain language.
- 3In one instruction, ask Notis to match incoming email to an existing post and comment only when the match is clear.
- 4Pick the Agent Mail New Email Received trigger and choose where run reports go.
- 5Test with one real follow-up email and inspect the comment.
Questions about this workflow
What if the email does not clearly match a post?
Tell Notis to report uncertain matches for review instead of adding a comment to a guessed post.
Does the action create a new post?
No. This workflow adds a comment to an existing post using the Canny Create Comment action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Canny. A trigger fires from one place; an action lands in another.
Agent mail triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
New Email Received
Trigger for new emails in an AgentMail inbox
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Agent mail and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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