Turn feedback emails into Canny posts
Give every useful customer email a clear place in your feedback board.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Why this helps
Feedback buried in an inbox is easy to miss, hard to share, and tedious to re-enter by hand.
- Capture feedback without copying and pasting between apps.
- Create a readable post from a long or loosely worded email.
- Reduce the chance that useful requests stay buried in the inbox.
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and Canny once in the Notis portal.
- 2Create an automation in the portal or tell Notis to create one in plain language.
- 3Describe how to summarize new feedback emails as Canny posts, checking for an existing match first.
- 4Pick the Agent Mail New Email Received trigger and choose where run reports go.
- 5Test with one real feedback email and review the resulting post.
Questions about this workflow
What happens when an email contains several requests?
Tell Notis whether to create one post per distinct request or summarize the email as one post.
Can this prevent duplicate posts?
Ask Notis to check matching Canny posts before creating a new post. The workflow can only compare against information it can retrieve.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Canny. A trigger fires from one place; an action lands in another.
Agent mail triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
New Email Received
Trigger for new emails in an AgentMail inbox
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Agent mail and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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