Move resolved feedback forward from email
Let a clear resolution email update the related feedback post's workflow stage.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
Why this helps
Teams can finish a fix but leave the related feedback post in an outdated status, creating extra follow-up.
- Keep post status aligned with confirmed resolution messages.
- Reduce stale feedback and repeated status checks.
- Notify voters when appropriate, based on your instruction.
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and Canny once in the Notis portal.
- 2Create an automation in the portal or tell Notis to create one in plain language.
- 3Describe which resolution emails qualify and which Canny status to apply, including whether to notify voters.
- 4Pick the Agent Mail New Email Received trigger and choose where run reports go.
- 5Test with one real resolution email and confirm the post and status.
Questions about this workflow
Will every email change a status?
No. In your instruction, define the kind of confirmation that qualifies and how uncertain matches should be handled.
Can voters be notified?
The action supports optional voter notification. Specify your preference in the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Canny. A trigger fires from one place; an action lands in another.
Agent mail triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
New Email Received
Trigger for new emails in an AgentMail inbox
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Agent mail and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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