Categorize Canny feedback from email
Give related feedback a consistent label as new customer context arrives.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Why this helps
Useful posts are harder to scan when related feedback is not grouped under consistent tags.
- Apply an existing label based on relevant email context.
- Make related customer feedback easier to find and review.
- Avoid creating a new tag for every incoming message.
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and Canny once in the Notis portal.
- 2Create an automation in the portal or tell Notis to create one in plain language.
- 3Ask Notis to match an email to a Canny post and apply a named existing tag when the match is clear.
- 4Pick the Agent Mail New Email Received trigger and choose where run reports go.
- 5Test with one real email and confirm the post received the intended tag.
Questions about this workflow
Does this workflow create tags?
No. It applies an existing tag with the Add Post Tag action. The desired tag should already exist.
What if several posts seem relevant?
Tell Notis to report ambiguous matches for review rather than tagging a guessed post.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Canny. A trigger fires from one place; an action lands in another.
Agent mail triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
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New Email Received
Trigger for new emails in an AgentMail inbox
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Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Agent mail and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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