Update Callingly Agent Availability from Email
Translate a clear schedule change email into an update to the identified agent's Callingly availability.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Update Agent Schedule
Tool to update an agent's availability schedule. use when you need to set or override an agent's daily availability times.
Why this helps
Availability changes can be easy to miss when the request arrives by email and must be copied into a separate schedule.
- Apply a specific agent schedule request from an email.
- Use stated days and times to reduce re-entry.
- Surface unclear schedule instructions before making an update.
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Callingly once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for agent schedule changes.
- 3Tell Notis to update an agent's Callingly availability only when the email identifies the agent and states the intended days and times; ask about any ambiguity.
- 4Pick Agent mail New Email Received and choose where run reports should go.
- 5Test with a real, explicit schedule change request for a known agent.
Questions about this workflow
Can Notis infer the agent's timezone?
Do not assume a timezone that the email or account context does not provide. Include the intended timezone or ask for clarification.
Can it set different hours for each day?
The action updates daily availability times. State the desired schedule clearly in the request.
What if only a new start time is included?
Have Notis request the remaining schedule details needed to apply the change.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Callingly. A trigger fires from one place; an action lands in another.
Agent mail triggers
Callingly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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New Email Received
Trigger for new emails in an AgentMail inbox
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Connect any two apps with Notis in the middle.
Agent mail and Callingly, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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