Keep existing BugHerd tasks current with email updates
When a reporter adds details by email, capture that context as a comment on the related BugHerd task.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Create Comment
Tool to add a new comment to a task. use when you need to record discussion or feedback on an existing task.
Why this helps
Follow-up details stay buried in a mailbox instead of reaching the issue discussion where the team is working.
- Bring relevant clarifications into the existing task conversation.
- Reduce the need to search email while reviewing a bug.
- Keep reporter updates close to the issue they concern.
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and BugHerd once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to add a comment to the matching existing BugHerd task when a new email contains follow-up details, and explain how to identify that task.
- 4Pick Agent Mail's New Email Received trigger and choose where run reports should go.
- 5Test with one real follow-up email and confirm the comment is on the intended task.
Questions about this workflow
Can this create a task if no matching task exists?
This workflow is for commenting on an existing task. Ask Notis to skip messages without a confidently identified match, or use a separate task-creation automation for new reports.
How does Notis identify the matching task?
Describe the identifiers or context available in your messages, such as a task link, issue reference, or distinctive issue details. If the email does not provide enough information, Notis may not be able to identify the task.
Will it comment on every email?
Tell Notis to comment only when an email includes relevant details for an existing issue, such as a clarification, reproduction step, or status update.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Bugherd. A trigger fires from one place; an action lands in another.
Agent mail triggers
Bugherd actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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New Email Received
Trigger for new emails in an AgentMail inbox
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Tool to create a new column in a project. use when you need to add a custom workflow column after identifying the project id.
Create Comment
Tool to add a new comment to a task. use when you need to record discussion or feedback on an existing task.
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Tool to add a new task in a project. use when you have the project id and full task details ready.
Create Webhook
Tool to create a new webhook for real-time event notifications. use when you need to configure a callback endpoint for task or comment events. example: "create a webhook for 'task create' events to be sent to 'https://example.com/webhook'."
Connect any two apps with Notis in the middle.
Agent mail and Bugherd, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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