Find FAQ gaps in the questions arriving by email
See which new email questions may need a clearer answer in your Botsonic FAQ library.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Get All FAQs
Tool to retrieve all frequently asked questions associated with the bot. use after authenticating the bot and when you need to list or manage its faq entries.
Why this helps
Useful customer questions can stay buried in an inbox while chatbot FAQs drift out of date.
- Highlights recurring or important questions for a human to review.
- Keeps email question triage alongside the current FAQ list.
- Creates a concise run report without changing Botsonic content.
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Botsonic once in the Notis portal.
- 2Create an automation named FAQ gap review, with a prompt to compare each new email's question with the current Botsonic FAQ list and report possible gaps.
- 3Pick Agent mail's New Email Received trigger.
- 4Choose where Notis should send run reports.
- 5Test with one real email that contains a customer question.
Questions about this workflow
Does this automation add or edit FAQs?
No. It retrieves Botsonic FAQs and reports possible gaps for review; the available action does not create or edit FAQ entries.
What starts the review?
A new email received in the connected Agent mail inbox.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Botsonic. A trigger fires from one place; an action lands in another.
Agent mail triggers
Botsonic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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New Email Received
Trigger for new emails in an AgentMail inbox
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Get All FAQs
Tool to retrieve all frequently asked questions associated with the bot. use after authenticating the bot and when you need to list or manage its faq entries.
Connect any two apps with Notis in the middle.
Agent mail and Botsonic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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