Create escalation policies from incident emails
Keep escalation rules moving when a teammate emails the plan. Notis can turn a clear request into a Better Stack policy.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Create Escalation Policy
Tool to create a new escalation policy. use when defining how incidents should escalate across team members.
Why this helps
A proposed escalation path can get buried in an inbox before anyone configures it.
- Turn a written escalation plan into a concrete policy request.
- Reduce manual copying from operational email.
- Keep the requested response path attached to an inbox trigger.
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Better Stack once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name and prompt.
- 3Tell Notis to create a Better Stack escalation policy only when a new email clearly defines the escalation path and required details.
- 4Pick New Email Received as the trigger and choose where run reports should go.
- 5Test with one real example email that specifies the policy details.
Questions about this workflow
Will every new email create a policy?
The automation prompt should ask Notis to act only when the message clearly requests a new escalation policy and provides enough details.
What if the email leaves out key details?
Have the prompt direct Notis to report the missing information instead of guessing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Better stack. A trigger fires from one place; an action lands in another.
Agent mail triggers
Better stack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Escalation Policy
Tool to create a new escalation policy. use when defining how incidents should escalate across team members.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Heartbeat Group
Tool to create a new heartbeat group. use when you need to organize related heartbeat checks under a single, logical group. example prompt: "create a new heartbeat group named 'backend services'."
New Email Received
Trigger for new emails in an AgentMail inbox
Create Outgoing Webhook Integration
Tool to create a new outgoing webhook integration. use when you need to register an endpoint to receive event notifications from better stack.
Create Source Group
Tool to create a new source group. use when you have finalized the group name (and optional sort index) and need to organize related log sources under that group.
Delete Escalation Policy
Tool to delete an escalation policy by id. use when you need to permanently remove an existing escalation policy after confirming its id.
Delete Source Group
Tool to delete a source group by id. use when you need to permanently remove an existing source group after confirming it is no longer needed.
Get Heartbeat
Tool to get a single heartbeat by id. use when you need to fetch details of a specific heartbeat.
Get Heartbeat Availability
Tool to retrieve availability summary for a specific heartbeat. use when you need availability metrics for a heartbeat within an optional date range.
Connect any two apps with Notis in the middle.
Agent mail and Better stack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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