Add order context to a support handoff
A handoff request can bring a customer's Baselinker order history into the report before someone picks up the case.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Orders by Email
Tool to search for orders by e-mail address. use when you need to retrieve all orders linked to a specific customer email in baselinker.
Why this helps
A support handoff often arrives without the order context needed to take the next step quickly.
- Start a lookup from an HTTP request.
- Bring related order records into a support handoff.
- Reduce the need for the next person to search manually.
Setup
Build it in a few focused steps.
- 1Connect Baselinker once in the Notis portal.
- 2Create a new automation in Automations, or tell Notis the outcome in plain language from any channel.
- 3In one instruction, ask Notis to use the customer email supplied with the request to find Baselinker orders and summarize matching records.
- 4Pick a webhook as the trigger and choose where run reports should go.
- 5Test by sending one real example request with a customer email and review the result.
Questions about this workflow
What starts this workflow?
An HTTP request to the Notis webhook starts it. Include the customer email needed for the Baselinker lookup.
Will it create a support ticket?
No. The available Baselinker action searches orders by email and reports results; it does not create a ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Baselinker. A trigger fires from one place; an action lands in another.
Agent mail triggers
Baselinker actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get External Storages List
Tool to retrieve a list of available external storages connected to baselinker. use after authenticating to discover connected shops or warehouses.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Inventory Documents
Tool to retrieve a list of inventory documents. use when you need to fetch inventory records with optional filters for id, type, status, date range, warehouse, or pagination.
New Email Received
Trigger for new emails in an AgentMail inbox
Get Inventory Document Series
Tool to retrieve available inventory document series. use when you need to assign a numbering series to a new inventory document.
Get Inventory Purchase Orders
Tool to retrieve a list of purchase orders from baselinker storage. use when you need to fetch purchase orders with optional filters like date range, supplier or pagination.
Get Inventory Purchase Order Series
Tool to retrieve a list of purchase order document series. use when you need to select a numbering series for a new purchase order.
Get New Receipts
Tool to retrieve receipts waiting to be issued. use after confirming fiscal printer availability; fetch pending receipts and mark them with setorderreceipt.
Get Order Extra Fields
Tool to retrieve extra fields defined for orders. use before fetching orders with include custom extra fields to list available custom order fields.
Get Orders
Tool to download orders from baselinker order manager. use when you need to fetch orders filtered by date, status, or other criteria.
Connect any two apps with Notis in the middle.
Agent mail and Baselinker, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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