Get incident emails in your Backendless channel
Bring new incident reports into the channel where your team coordinates a response.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Publish Message
Tool to publish a message to a specified messaging channel. use when you need to send notifications or events to subscribers after confirming channel and payload.
Why this helps
Incident reports can sit unseen while the team is focused elsewhere.
- Makes new incident reports visible in a shared channel
- Reduces inbox checking during an active response
- Keeps the original email available for follow-up
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Backendless once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis from any channel.
- 3In one instruction, ask Notis to publish new incident email details to your Backendless incident channel.
- 4Pick Agent mail's New Email Received trigger and choose where run reports go.
- 5Test with one real incident email.
Questions about this workflow
Does this send the whole email?
Describe which email details Notis should include in the message. Test with a real example to confirm the result.
Do I need to create a filter?
No. Select the New Email Received trigger and describe the outcome in plain language.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Backendless. A trigger fires from one place; an action lands in another.
Agent mail triggers
Backendless actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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New Email Received
Trigger for new emails in an AgentMail inbox
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Connect any two apps with Notis in the middle.
Agent mail and Backendless, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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