Bring customer feedback into team view
Make feedback easier to notice and discuss by sharing it in a Backendless channel.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Publish Message
Tool to publish a message to a specified messaging channel. use when you need to send notifications or events to subscribers after confirming channel and payload.
Why this helps
Useful customer feedback can get buried among routine email.
- Surfaces new feedback for team discussion
- Cuts manual forwarding
- Makes follow-up easier to coordinate
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Backendless once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis from any channel.
- 3In one instruction, ask Notis to share new customer feedback emails in your Backendless feedback channel.
- 4Pick Agent mail's New Email Received trigger and choose where run reports go.
- 5Test with one real feedback email.
Questions about this workflow
Can Notis summarize the feedback?
You can ask Notis to summarize the email before publishing. Verify the summary with a real example.
Does the automation decide what counts as feedback?
Describe the emails you mean in your instruction, then test whether the result fits your needs.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Backendless. A trigger fires from one place; an action lands in another.
Agent mail triggers
Backendless actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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New Email Received
Trigger for new emails in an AgentMail inbox
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Directory Listing
Tool to retrieve a listing of files and directories at a given path. use when browsing or filtering file storage directories.
Connect any two apps with Notis in the middle.
Agent mail and Backendless, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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