Help clients choose the service they need
Offer an organized list of service choices when a client is already talking with your agency on WhatsApp.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Send interactive list
Send an interactive list message to a whatsapp number. list messages allow users to select from up to 10 options in a structured format. great for menus, catalogs, or choices. note: the message will be delivered to the recipient only if they have texted first.
Why this helps
Clients can ask for help without making clear which service they need, leaving staff to sort out the request through extra messages.
- Present up to ten structured choices in one list message.
- Use AgencyZoom client context to make the menu relevant.
- Reduce back-and-forth about the type of service requested.
Setup
Build it in a few focused steps.
- 1Connect AgencyZoom and WhatsApp once in the Notis portal.
- 2Create an automation in Automations > New Automation and name it Client Service Menu.
- 3In one instruction, ask Notis to identify clients eligible for a service menu from AgencyZoom and send a WhatsApp list of the service choices you provide when the customer has texted first.
- 4Choose a recurring schedule and report channel, then test with one real client conversation.
Questions about this workflow
Can this send a list to a client who has not messaged us?
Interactive list messages are delivered only if the recipient has texted first.
Where do the menu options come from?
Provide your agency's actual service choices in the instruction. Notis should not invent services.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agencyzoom to Whatsapp. A trigger fires from one place; an action lands in another.
Agencyzoom triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Agencyzoom and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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