Make address escalation easy to act on
When an address issue needs a person, send the customer a ready-to-save contact card.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send contacts
Send contacts whatsapp number. note: the message will be delivered to the recipient only if they have initiated a conversation first.
Why this helps
Customers with an address problem can be left searching for the right support contact.
- Make the right support contact easy to save.
- Route address exceptions toward a human when needed.
- Avoid making customers search for contact details.
Setup
Build it in a few focused steps.
- 1Connect Addresszen and WhatsApp once in the Notis portal.
- 2Create an automation in Notis from a channel or in Automations, New Automation.
- 3In one instruction, ask Notis to check the submitted address and send the supplied support contact when the issue needs human help.
- 4Choose the webhook trigger and where run reports should go.
- 5Test with one real address exception and the intended support contact.
Questions about this workflow
Where does the contact card information come from?
Provide the support contact details in the webhook request or instruction. Addresszen's description does not provide support contacts.
Will the contact card be delivered to any recipient?
The recipient must have initiated a conversation first for a contact message to be delivered.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Addresszen to Whatsapp. A trigger fires from one place; an action lands in another.
Addresszen triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Addresszen and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Whatsapp.