Prompt customers when an address decision is still open
Revisit address cases that need a customer answer and ask them to choose a clear next step.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Send interactive buttons
Send an interactive button message to a whatsapp number. button messages allow users to quickly respond by tapping up to 3 predefined buttons. perfect for yes/no questions, quick choices, or call-to-action scenarios. note: the message will be delivered to the recipient only if they have texted first.
Why this helps
A customer clarification can go unanswered while the team moves on to other work.
- Recheck supplied cases at a regular interval.
- Prompt only cases your instruction identifies as still needing a decision.
- Give customers a quick response path.
Setup
Build it in a few focused steps.
- 1Connect Addresszen and WhatsApp once in the Notis portal.
- 2Create an automation in Notis from a channel or in Automations, New Automation.
- 3In one instruction, ask Notis to review supplied open cases with Addresszen and send a button prompt to customers whose address decision remains unresolved.
- 4Choose the recurring schedule trigger and where run reports should go.
- 5Test with one real open case and the intended response options.
Questions about this workflow
Does Notis know whether the customer has answered?
Only if that status is included in the information available for the run. The app descriptions do not specify a conversation history trigger.
Can the button prompt be delivered to anyone?
The recipient must have texted your WhatsApp number first for button messages to be delivered.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Addresszen to Whatsapp. A trigger fires from one place; an action lands in another.
Addresszen triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Addresszen and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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