Give device incidents a clear next step
Turn an incoming device issue into a short menu of practical actions for your team.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send interactive list
Send an interactive list message to a whatsapp number. list messages allow users to select from up to 10 options in a structured format. great for menus, catalogs, or choices. note: the message will be delivered to the recipient only if they have texted first.
Why this helps
When an alert arrives without an agreed response, people spend time figuring out what to do next.
- Present up to ten response choices in one structured message
- Keep common incident steps easy to scan
- Help the team move from alert to action
Setup
Build it in a few focused steps.
- 1Connect Adafruit IO and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name the incident triage flow.
- 3Tell Notis to summarize the incident details from the webhook request and send a WhatsApp list of relevant next steps.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Send one real incident example and verify the list message reaches a recipient who has texted your WhatsApp number first.
Questions about this workflow
How many choices can the list include?
The action supports up to ten options.
Can WhatsApp list selections trigger a follow-up automation?
This package uses the list sending action. The available event list does not include a trigger for list selections.
What incident details will Notis use?
Notis can use the details included in the webhook request, such as the device, feed, reading, and incident note.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Adafruit IO to Whatsapp. A trigger fires from one place; an action lands in another.
Adafruit IO triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Adafruit IO and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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