Keep Jira work current when a contact request arrives
When a new contact request changes the work, pass the context into the Jira issue already tracking it.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Edit Issue
Updates an existing jira issue with field values and operations. supports direct field parameters (summary, description, assignee, priority, etc.) that are merged with the fields parameter. direct parameters take precedence.
Why this helps
Teams can miss a customer request when its details arrive separately from the Jira ticket that owns the work.
- Add new request context to existing Jira work.
- Keep customer needs visible where delivery happens.
- Cut down on manual ticket maintenance.
Setup
Build it in a few focused steps.
- 1Connect ActiveCampaign and Jira once in the Notis portal.
- 2Create an automation in the portal or tell Notis from any channel.
- 3Describe how to identify the issue and update it using the supplied request details in one instruction.
- 4Choose a webhook trigger and where run reports should go.
- 5Test with one real example and confirm the intended issue fields are updated.
Questions about this workflow
Can this workflow create an issue if none exists?
This workflow updates an existing issue. Include its Jira key or enough identifying context to find it.
Can the request include customer history?
Notis can use the details provided in the webhook request. Include any history needed for the update.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Active campaign to Jira. A trigger fires from one place; an action lands in another.
Active campaign triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Active campaign and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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