Answer visual questions without losing the conversation
Pair a clear visual explanation with a reply attached to the message the customer asked about.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send reply
Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only if they have texted first.
Why this helps
A useful explanation can take too long when support has to find or recreate visuals and then locate the right conversation.
- Keep the response attached to the message being answered.
- Create a visual explanation from supplied support details.
- Reduce repeated searching for the right response asset.
Setup
Build it in a few focused steps.
- 1Connect Abyssale and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3In one instruction, tell Notis to use the webhook support details to create a relevant visual and send a contextual reply to the supplied WhatsApp message.
- 4Choose the webhook trigger and a channel for run reports.
- 5Test with one real support request and its corresponding WhatsApp conversation details.
Questions about this workflow
What must the webhook include?
Provide the support question, the facts Notis should use, and the message or conversation details needed to reply in context.
Can the visual make up for missing support information?
No. Supply accurate product or policy details. Notis should not invent answers when required information is missing.
Can this reply to any phone number?
The send reply action is delivered only if the recipient has texted your WhatsApp number first.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Abyssale to Whatsapp. A trigger fires from one place; an action lands in another.
Abyssale triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Abyssale and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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