Respond to support events in context
Turn a support event into a focused reply tied to the relevant WhatsApp message.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send reply
Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only if they have texted first.
Why this helps
A useful support update can be hard to connect to the original customer question when conversations are scattered.
- Keep the response attached to the referenced message.
- Use the event details provided in the incoming request.
- Cut the time spent finding the right conversation context.
Setup
Build it in a few focused steps.
- 1Connect Ably and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to use the supplied conversation and message reference to send a concise contextual reply based on the event.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real support example that includes the required conversation reference.
Questions about this workflow
What details does this workflow need?
The webhook request needs enough information to identify the WhatsApp conversation and message to reply to, plus the support update.
Does Ably automatically supply a WhatsApp message reference?
That is not specified. The request must provide the reference or Notis must be able to retrieve it from connected data.
Can the recipient receive the reply?
The recipient must have texted the WhatsApp business number first.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ably to Whatsapp. A trigger fires from one place; an action lands in another.
Ably triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Ably and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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