Follow up with the people active in your Ably channels
A scheduled presence check can turn identified Ably participants who need attention into Salesforce follow-up tasks.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create task
Creates a new task in salesforce to track activities, to-dos, and follow-ups related to contacts, leads, or other records.
Why this helps
It takes effort to revisit channel activity and remember which customer or prospect still needs a follow-up.
- Review channel presence on a predictable schedule.
- Turn identified follow-up needs into Salesforce tasks.
- Keep participant context with the task.
Setup
Build it in a few focused steps.
- 1Connect Ably and Salesforce once in the Notis portal.
- 2Create an automation from any channel or in Automations, New Automation.
- 3In one instruction, tell Notis to review the specified Ably channel presence and create Salesforce tasks only for identified participants with a stated follow-up need.
- 4Choose a recurring schedule trigger and select where run reports should go.
- 5Test with one real channel and review the Salesforce task output.
Questions about this workflow
Can presence alone show that someone needs follow-up?
Presence may not provide the reason for follow-up. Specify the relevant context or signals in the instruction, and review results.
Can it match every participant to Salesforce?
Only when the available participant details support a match. Ask Notis to report uncertain cases.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ably to Salesforce. A trigger fires from one place; an action lands in another.
Ably triggers
Salesforce actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Salesforce Account
Deprecated: creates a new salesforce account using a json post request, requiring 'name'; specific fields (e.g., custom, dunsnumber) may have org-level prerequisites.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add contact to campaign
Adds a contact to a campaign by creating a campaignmember record, allowing you to track campaign engagement.
Add lead to campaign
Adds a lead to a campaign by creating a campaignmember record, allowing you to track campaign engagement.
Add product to opportunity
Adds a product (line item) to an opportunity. the product must exist in a pricebook entry that's associated with the opportunity's pricebook.
Apply lead assignment rules
Applies configured lead assignment rules to a specific lead, automatically routing it to the appropriate owner based on your organization's rules.
Associate contact to account
Associates a contact with an account by updating the contact's accountid field.
Clone opportunity with products
Clones an opportunity and optionally its products (line items). creates a new opportunity with the same field values and products as the original.
Clone record
Creates a copy of an existing salesforce record by reading its data, removing system fields, and creating a new record. optionally apply field updates to the clone.
Connect any two apps with Notis in the middle.
Ably and Salesforce, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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