Turn Ably escalation events into Linear issues
When an agent sends an escalation through Ably, give the follow-up a home in Linear without interrupting your flow.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Important escalations can disappear in busy Ably channels when nobody has time to copy the details into Linear.
- Capture each webhook escalation as a trackable issue.
- Keep the issue grounded in the incident details sent to the webhook.
- Reduce manual copying between Ably and Linear.
Setup
Build it in a few focused steps.
- 1Connect Ably and Linear once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to create a Linear issue from each incoming Ably escalation, using only the details provided.
- 4Choose the webhook trigger and where run reports should go.
- 5Test with one real Ably escalation example.
Questions about this workflow
Does Ably provide a native trigger for this workflow?
No. Start it with a Notis webhook, which accepts an HTTP request carrying the escalation details.
Which issue fields can Notis use?
Notis can use details provided in the webhook request. Include the information Linear needs, such as a title and description, and specify the team and project in your instruction or supplied context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ably to Linear. A trigger fires from one place; an action lands in another.
Ably triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Ably and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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