Keep support replies attached to the right message
Have an external support system send a message reference and reply context to Notis, then send a direct reply in WhatsApp.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send reply
Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only if they have texted first.
Why this helps
When several conversations are active, a useful answer can end up detached from the question it addresses.
- Keeps the response connected to a particular message
- Reduces manual copying between support tools
- Helps preserve conversation context
Setup
Build it in a few focused steps.
- 1Connect Notis to 2chat and WhatsApp once in the portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3Tell Notis in one instruction to use the webhook's message reference and supplied context to draft and send an appropriate reply.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real support message and verify the message reference and recipient conversation.
Questions about this workflow
What information must the webhook provide?
It should provide the message reference and enough conversation context to identify what the reply addresses.
Does the recipient need to have contacted us first?
Yes. The Send reply action is delivered only if the recipient has texted your WhatsApp number.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Whatsapp. A trigger fires from one place; an action lands in another.
2chat triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
2chat and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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