Turn an approved WhatsApp refund request into a Stripe refund
Once a refund is approved and its payment reference is supplied, let Notis submit the refund in Stripe.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Why this helps
Approved refund requests can sit in chat while someone searches for the payment and manually submits it.
- Move approved refund requests from chat into Stripe.
- Require the request to include a charge or payment intent reference.
- Keep a run report of the refund attempt.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Stripe once in the Notis portal.
- 2Create an automation for approved refund requests.
- 3In one instruction, tell Notis to create a full or partial refund only when the webhook identifies an approved request and includes a charge ID or payment intent ID.
- 4Choose the Notis webhook trigger and a run report channel.
- 5Test with one real, approved example and verify the refund in Stripe.
Questions about this workflow
Can this workflow find the payment from a customer's message alone?
The Stripe refund action requires a charge ID or payment intent ID. Include one in the webhook request.
Can the workflow create a partial refund?
Yes. The request should include the approved refund amount, along with a valid payment reference.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Stripe. A trigger fires from one place; an action lands in another.
2chat triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
2chat and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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