Reflect WhatsApp escalations in Linear priority
Help urgent customer or team escalations stand out in Linear without interrupting your chat flow.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Update issue
Updates an existing linear issue using its `issue id`; requires at least one other attribute for modification, and all provided entity ids (for state, assignee, labels, etc.) must be valid.
Why this helps
An urgent message can arrive in WhatsApp while its related Linear issue still looks routine.
- Make explicit escalations easier to spot in the work queue.
- Keep priority changes connected to the conversation that prompted them.
- Reduce manual triage when urgent reports arrive in chat.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Linear once in Notis.
- 2Create an automation from a channel or in Automations, New Automation in the portal.
- 3In one instruction, ask Notis to identify explicit escalations in incoming 2chat conversations, find the related Linear issue, and update its priority only when both the match and requested urgency are clear.
- 4Choose a webhook trigger for the automation and choose where run reports should go.
- 5Test with one real escalation conversation and its matching Linear issue.
Questions about this workflow
Will Notis decide priority from vague wording?
Tell Notis to update priority only when the conversation clearly signals urgency. The available Linear priority options and the exact issue match must be identifiable from the context.
What happens when no matching issue is found?
The instruction can tell Notis to make no change and report that it could not confidently identify the issue.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Linear. A trigger fires from one place; an action lands in another.
2chat triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
2chat and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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