Keep WhatsApp updates with the Jira issue
Add important new context from WhatsApp to the Jira ticket your team is already tracking.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Why this helps
A Jira ticket can fall behind when customer updates continue in WhatsApp and nobody copies them over.
- Keep new customer details alongside the tracked issue.
- Reduce manual copying between chat and ticket.
- Add a readable summary instead of a raw message dump.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for Jira conversation updates.
- 3Tell Notis to add a concise comment to the Jira issue identified in the incoming WhatsApp context, preserving relevant new details and asking for clarification if the issue key is missing.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real update tied to a known Jira issue key.
Questions about this workflow
Does this create a new Jira issue?
No. It adds a comment to an existing issue, so the incoming context must identify the issue clearly.
What happens if the issue key is missing?
The instruction should have Notis report the missing key rather than guess which Jira issue to update.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Jira. A trigger fires from one place; an action lands in another.
2chat triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
2chat and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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