Move urgent customer reports from WhatsApp to Jira
Give urgent reports a clear home in Jira, with the customer's stated impact close at hand.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
Time-sensitive customer problems can be hard to spot and track across active WhatsApp conversations.
- Create a trackable record for urgent reports.
- Keep the described customer impact with the issue.
- Reduce the chance of an important chat being overlooked.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for urgent customer reports.
- 3Tell Notis to create a Jira issue when the incoming WhatsApp report describes an urgent customer problem, summarizing stated impact and why it appears urgent.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real urgent customer report sent to the Notis webhook.
Questions about this workflow
How does Notis know a report is urgent?
It can assess urgency from the message and the urgency criteria you describe in the instruction. It should not claim an impact that was not stated.
Will this notify someone automatically?
This workflow creates a Jira issue. Use a separate Jira notification or assignment process if you need a specific person alerted.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Jira. A trigger fires from one place; an action lands in another.
2chat triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
2chat and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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