Turn WhatsApp product feedback into Jira work
Bring recurring feedback out of the inbox and into Jira with examples that show what people are asking for.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Why this helps
Product feedback is spread across conversations, making repeated requests harder to recognize and discuss.
- Gather recurring feedback from recent conversations.
- Keep examples attached to each theme.
- Reduce repeated manual review of the same feedback.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for product feedback review.
- 3Tell Notis to review recent 2chat conversations and create Jira issues for distinct product feedback themes, including representative conversation details and avoiding duplicate issues when identifiable.
- 4Pick a recurring schedule and choose where run reports should go.
- 5Test with one real review period of recent conversations.
Questions about this workflow
Does this decide which feedback to prioritize?
No. It can organize distinct themes and examples. Prioritization requires your team's criteria and broader evidence.
What if the review finds no repeated theme?
The workflow should report that no distinct theme met the instruction, rather than create a weak issue.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Jira. A trigger fires from one place; an action lands in another.
2chat triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
2chat and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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