Make recurring WhatsApp customer pain visible
Spot repeated friction in customer conversations and bring the evidence into Jira for the team to review.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
Repeated customer struggles can look like isolated messages when conversations are reviewed one at a time.
- Group similar pain points from recent conversations.
- Include examples so the team can judge the pattern.
- Keep customer language and uncertainty visible.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for recurring customer pain.
- 3Tell Notis to review recent 2chat conversations and create Jira issues for recurring customer pain themes, including examples and distinguishing repeated evidence from a single report.
- 4Pick a recurring schedule and choose where run reports should go.
- 5Test with one real review period containing customer conversations.
Questions about this workflow
How many reports make a theme recurring?
Set your team's threshold in the instruction. Notis should report how many examples it found and avoid implying a trend without enough evidence.
Can it tell how many customers are affected?
Only when the conversation data supports that count. The workflow should not infer unique customers from incomplete context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Jira. A trigger fires from one place; an action lands in another.
2chat triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
2chat and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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